Once you have found the perfect piece of glass, our gallery team will personally wrap, pack and arrange delivery of your new artwork. We pack the work extremely carefully to ensure it arrives safely. All of our deliveries are currently contact-free.If you would like to have an item shipped to a country that isn’t on the list below, please email email@example.com with the following info:
- A link to the specific product(s) you are interested in
- The delivery address & country
For most UK, EU and US orders, we generally ship with DHL and use a signed-for service. DHL will email you with tracking details once your purchases are on their way.
Breakages are extremely rare – as we said, we pack things well – but if your purchase arrives damaged, please call us immediately.
In some instances, the work requires a custom-built crate with foam padding. This is subject to an additional cost, which varies for a UK delivery. Occasionally, we use companies such as Ebiss, who specialise in fine art shipping and we have successfully sent fragile works halfway round the world using their excellent service.
All artworks on our online gallery have had the shipping costs set by a combination of their weight and the desired shipping destination. We reserve the right to amend the cost of shipping if for any reason we should need to do so. We should stress that this would be highly unlikely. If the amended cost was not satisfactory to you, then of course we would issue a full refund.
If you have any questions regarding your purchase, please call Gena on +44 (0) 20 7403 2800 or email her at firstname.lastname@example.org.
We are a small, family-run business, and we like to think we’re pretty nice people. If something goes wrong at any stage of the way, with anything you purchase online, we’ll do our absolute best to sort it out for you as quickly as possible.
If you purchase an artwork and you’re not completely happy with it, you are welcome to return it to us (at your expense). Providing it arrives back safely and in the exact condition it was sent, we will issue a full refund. We comply with the Consumer Protection (distance selling) Regulations. You have 14 working days from the day after you receive your goods to notify us if you’d like to return anything, with another 14 days to return the goods to us.
We do our absolute best to ship all purchases as soon as possible and aim to send most orders out within 3 working days. During busy periods this may increase slightly.
Orders from outside of the UK may be subject to import duties and taxes incurred when the delivery reaches your destination. Unfortunately, we have no control over these charges and cannot foresee their amount.
The charges of import duties and taxes must be paid by the recipient of the order. Please contact your local customs office for further information before placing your order.
- New Zealand