PLEASE NOTE THAT THE VERY LAST DAY WE WILL BE SHIPPING FOR CHRISTMAS IN THE UK IS THE 21ST DECEMBER. WE ADVISE THAT YOU GET YOUR ORDERS IN BEFORE THIS DATE. SHIPPING TO EUROPE AND THE UNITED STATES/CANADA ENDS ON THE 14TH DECEMBER. ANY ITEMS ORDERED ON THE ONLINE SHOP OVER THE CHRISTMAS PERIOD WILL BE PACKAGED AND SENT ON 6 JANUARY 2021.
Once you have found the perfect piece of glass, our gallery team will personally wrap, pack and arrange delivery of your new artwork. We pack the work extremely carefully to ensure it arrives safely. All of our deliveries are currently contact-free.
If you would like to get an item shipped to a country that isn’t in the list below please email email@example.com with the following:
- A link to the specific product(s) you are interested in
- The delivery address & country
We will get back to you with a quote as soon as possible.
For most UK, EU and US orders, we generally ship with DHL and use a signed-for service. DHL will email you with tracking details once your purchases are on their way.
Breakages are extremely rare – as we said, we pack things well – but if your purchase arrives damaged, please call us immediately.
In some instances, the work requires a custom-built crate with foam padding. This is subject to an additional cost, which varies for a UK delivery. Occasionally we use companies such as Ebiss who specialise in fine art shipping, and we have successfully sent fragile works half way round the world using their excellent service.
All artworks on our online gallery have had the shipping costs set by a combination of their weight and the desired shipping destination. We reserve the right to amend the cost of shipping should for any reason we need to – although we should stress that this would be highly unlikely. If the amended cost was not satisfactory to you, then of course we would issue a full refund.
If you have any questions regarding your purchase, please call Becky on +44(0)20 7403 2800 or email her at firstname.lastname@example.org
We are a small, family-run business, and we like to think we’re pretty nice people. If something goes wrong at any stage of the way, with anything you purchase online, we’ll do our absolute best to sort it out for you as quickly as possible.
If you purchase an artwork and you’re not completely happy with it, you are welcome to return it to us (at your expense) and providing it arrives back safely, and in the exact condition it was sent, we’ll give you a full refund. We comply with the distance selling act regulations and you have seven working days from the day after you receive your goods to notify us if you’d like to return anything.
We do our absolute best to ship all purchases as soon as possible and aim to send most orders out within 3 working days. During busy periods this may increase slightly.
- New Zealand